From 0101e925280b8bccb36109cb59dbf20678594c45 Mon Sep 17 00:00:00 2001 From: Athanasius Date: Sat, 12 Dec 2020 19:09:22 +0000 Subject: [PATCH] Troubleshooting: Document uninstall/reinstall, specifically for "installer crashes" --- Troubleshooting.md | 23 +++++++++++++++++++++++ 1 file changed, 23 insertions(+) diff --git a/Troubleshooting.md b/Troubleshooting.md index 1158755..0e13724 100644 --- a/Troubleshooting.md +++ b/Troubleshooting.md @@ -248,6 +248,29 @@ instructions to change your Windows settings to disable the [deprecated](https://tools.ietf.org/html/rfc7568) SSL 2.0 and 3.0 protocols and enable TLS 1.2. +## Update of application fails silently or with the installer crashing. +We've had several reports of updates from 3.4.3.0 to a later version failing. +The only thing we can think of is that the older version of the WinSparkle DLL +file shipped in that version has issues with Windows versions released since +3.4.3.0 was built. + +The easiest thing to do in this situation is to update manually this time: + +1. Uninstall 'Elite Dangerous Market Connector' from Windows. + 1. `Windows Key` + i -> opens settings. + 1. Open 'Apps'. + 1. Wait for this to load the list, then type 'Market' into the search box. + 1. Click on the entry for 'Elite Dangerous Market Connector' and then on + the 'Uninstall' button. Follow any further prompts. +1. Download the `.msi` installer file for the [latest released version](https://github.com/EDCD/EDMarketConnector/releases/latest). +1. Run that `.msi` file to install the latest version + +NB: Uninstalling does *not* affect any of: +1. Your application settings. +1. Any exported files. +1. Any installed third-party plugins. +1. Any log files. + ## Missing VCRUNTIME140.DLL If you're on any version of Windows 10 then you shouldn't see an error like this. If you're on Windows 8.1 or earlier than you should check