diff --git a/Troubleshooting.md b/Troubleshooting.md
index 4a93245..4d8e0db 100644
--- a/Troubleshooting.md
+++ b/Troubleshooting.md
@@ -14,6 +14,12 @@ In either case if you experience this then use Task Manager to double-check
 there isn't a lingering EDMarketConnector.exe process.  If so, forcibly kill
 it.
 
+If you've done that and there's definitely no lingering process then please
+try to remove the log file `%TEMP%\EDMarketConnector.log`.  If this fails
+because a process (which can't be EDMarketconnector.exe because you already
+checked that) has the file open then you'll need to resolve that in order for
+EDMarketConnector.exe to run again.
+
 ## Last logged "Locale LC_ALL: ..."
 
 If you're using EDMC 4.1.0 or later (including betas) you might find the