diff --git a/Troubleshooting.md b/Troubleshooting.md index c5b6e5a..180357b 100644 --- a/Troubleshooting.md +++ b/Troubleshooting.md @@ -1,53 +1,19 @@ -### Can't Update - "Invalid Credentials" -Some people find that they can log-in and receive a verification code from Frontier. But on hitting “Update” they see an "Invalid Credentials" error. - -If you've purchased Horizons (without Season 1) **on Steam** you may be able to solve this error by: - -* Logging on to Steam. -* Check that you have both an Elite: Dangerous and a Horizons DLC key. -* In the [Partner Keys](https://www.frontierstore.net/eur/frontier_partnerkeys/) section of the Frontier Store add the base Elite: Dangerous key. - -If you've purchased Horizons (without Season 1) from **the Frontier store** you may be able to solve this error by: - -* Registering with / logging on to Steam. -* In the [Partner Keys](https://www.frontierstore.net/eur/frontier_partnerkeys/) section of the Frontier Store link your Frontier account to your Steam account. -* Note that you can still play Horizons using your existing launcher and Frontier login. - - -This problem is tracked as [Issue #43](https://github.com/Marginal/EDMarketConnector/issues/43). - -### Can't see commodities market at some Outposts - "Can't get market data!" -The Frontier server that supplies the data to this app fails to supply commodity data for some outposts - particularly industrial and mining outposts. This is a [known bug](https://forums.frontier.co.uk/showthread.php?t=195774) in Frontier's servers. - -This problem is tracked as [Issue #6](https://github.com/Marginal/EDMarketConnector/issues/6). - ### Shipyard data not reported The Frontier server that supplies the data to this app sometimes fails to supply shipyard data. Visit the shipyard in-game and try “Updating” again. This problem is tracked as [Issue #86](https://github.com/Marginal/EDMarketConnector/issues/86). ### Rares profits wiped out -Due to a bug in the server that supplies the data to this app, profit on any Rare cargo in your hold is wiped out when you visit the in-game Commodity Market after having “Updated”. +Due to a bug in the server that supplies the data to this app, profit on any Rare cargo in your hold may be wiped out when you visit the in-game Commodity Market after having “Updated”. Ensure that you visit the in-game Commodity Market at a station where you intend to sell Rares **before** hitting “Update”. This problem is tracked as [Issue #92](https://github.com/Marginal/EDMarketConnector/issues/92). ### Doesn't track Systems visited -When you have the "Automatically make a log entry on entering a system" option selected this app uses Elite: Dangerous' logs to track and display the systems that you visit. Some people find that this doesn't work. The problem is most likely due to using the logs from a different copy of Elite: Dangerous than the copy that you're running. - -When looking for the log files, this app assumes: +This app uses Elite: Dangerous' log files to track and display the systems that you visit. When looking for the log files, this app assumes: +- That you're running under Steam, if you have both Steam and non-Steam versions installed. - That you're running "Horizons" 64bit, if you have both Horizons and Season 1 installed. -- That you're running from Steam, if you have both Steam and non-Steam versions installed. -In more detail, this app looks for the folder `elite-dangerous-64` in the following places: - -1. In the `Elite Dangerous\Products` folder under Steam (in English versions of Windows usually `C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\Products`) and under each Steam library. -2. In the `Products` folder under the launcher (in English versions of Windows usually `C:\Program Files (x86)\Frontier\EDLaunch\Products`). -3. `%PROGRAMFILES(X86)%\Frontier\Products` (in English versions of Windows usually `C:\Program Files (x86)\Frontier\Products`). -4. `%LOCALAPPDATA%\Frontier_Developments\Products` (usually `C:\Users\you\AppData\Local\Frontier_Developments\Products`). - -EDMC expects the `elite-dangerous-64` folder to contain the file AppConfig.xml and a Logs subfolder. It stops looking once it finds an `elite-dangerous-64` folder that meets these criteria. - -If it doesn't find `elite-dangerous-64` in the above places it looks for a folder starting with `FORC-FDEV-D-1` in the same places. +If you find that this app isn't automatically tracking the systems that you visit and/or isn't automatically “updating” on docking (if you have that option selected), or if you're running this app on a different machine from the Elite: Dangerous game then adjust the “E:D log file location” setting to point to the game's log files using [this info](https://support.frontier.co.uk/kb/faq.php?id=108) as a guide.