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Troubleshooting: Update 're-running does nothing' section 

We seem to have long since fixed the bug with the application hanging,
so the old text wasn't relevant.
Athanasius 2021-03-26 17:24:40 +00:00
parent b6404e38d5
commit 22bb7eb84b
1 changed files with 17 additions and 10 deletions
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27
Troubleshooting.md

@ -113,17 +113,24 @@ or other location chosen by you).
<!-- vim-markdown-toc -->
## Re-running application does nothing
There's a [bug](https://github.com/EDCD/EDMarketConnector/issues/678)
we're trying to nail down where sometimes the application doesn't close
cleanly. The GUI application checks if there is still another instance of it,
and if it finds one it just exits.
The GUI application checks if there is another instance of it already/still
running. If it finds such an old process then by default it will pop-up the
message `An EDMarketConnector.exe process was already running, exiting.`.
Closing that pop-up makes this new process exit. If you are running with the
`--suppress-dupe-process-popup` argument then this popup is
suppressed and the new process will exit silently.
In a version after 4.1.3 we'll be adding some logging, and possibly a pop-up,
so it's obvious when this happens.
If you see the pop-up double-check you don't still have an existing
instance of the program running.
In either case if you experience this then use Task Manager to double-check
there isn't a lingering EDMarketConnector.exe process. If so, forcibly kill
it.
If there's no visible window for it then find
the 'EDMarketConnector.exe' process and kill it. In this case of no
visible window for a running `EDMarketConnector.exe` process you should also
open a
[new bug report](https://github.com/EDCD/EDMarketConnector/issues/new?assignees=&labels=bug%2C+unconfirmed&template=bug_report.md&title=)
about this, assuming you're using the current latest version. If not, please
update and see if the issue remains (after you've killed any outstanding
processes from the old version).
If you've done that and there's definitely no lingering process then please
try to remove the log file `%TEMP%\EDMarketConnector.log`. If this fails
@ -725,4 +732,4 @@ capture the output of `EDMarketConnector.py`, e.g. on Linux or macOS:
EDMarketConnector.py 2>&1 | tee "${TMPDIR}/EDMarketConnector.log"
You can make that `... | tee -a ...` if you're OK with this log file growing
until you delete or truncate it yourself.
until you delete or truncate it yourself.