From 32140bc6b612c1df31ba6f7caa0e6a42e29b516f Mon Sep 17 00:00:00 2001 From: Athanasius Date: Fri, 28 May 2021 23:16:52 +0100 Subject: [PATCH] Troubleshooting: Section on Windows forced uninstall if needs be --- Troubleshooting.md | 38 ++++++++++++++++++++++++++++++++++++++ 1 file changed, 38 insertions(+) diff --git a/Troubleshooting.md b/Troubleshooting.md index 50dc0cc..91d993e 100644 --- a/Troubleshooting.md +++ b/Troubleshooting.md @@ -42,6 +42,7 @@ Then to add it back :GenTocRedCarpet * [Installer and/or executables flagged as malicious/viruses](#installer-and-or-executables-flagged-as-malicious-viruses) * [Update Error!](#update-error) * [How do I rollback to a previous version?](#how-do-i-rollback-to-a-previous-version) + * [Help, EDMC isn't properly installed, and I can't uninstall or upgrade it!](#help-edmc-isn-39-t-properly-installed-and-i-can-39-t-uninstall-or-upgrade-it) * [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing) * [Missing VCRUNTIME140.DLL](#missing-vcruntime140-dll) * [EDMarketConnector needs permission to use shortcuts](#edmarketconnector-needs-permission-to-use-shortcuts) @@ -298,6 +299,43 @@ NB: Uninstalling does *not* affect any of: **not** inside the application install folder). 1. Any log files. + + + + + +## Help, EDMC isn't properly installed, and I can't uninstall or upgrade it! +We greatly suspect that Anti-Virus quarantining during false positive +events with this application's installed files are to blame for this. + +A few users have run into a situation where: + +1. EDMarketConnector.exe won't run. +1. If they try to upgrade/reinstall using the + [latest release](https://github.com/EDCD/EDMarketConnector/releases/latest), + it refuses to install. +1. Trying to use Windows Settings > Apps to uninstall the application fails, + complaining about a missing `.msi` file. + +e.g. https://github.com/EDCD/EDMarketConnector/discussions/1099#discussioncomment-784334 + +Apparently even downloading a new copy of the version that Windows +Settings > Apps believes you have installed, and trying to +reinstall/repair it using for example: + +```sh +msiexec /f \EDMarketConnector_win_5.0.4.msi +``` + +doesn't work either. + +If you get into this mess then the only fix might be to use the tool from +[Microsoft.Com:Fix problems that block programs from being installed or removed](https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d) +to fully remove 'Elite Dangerous Market Connector', and then reinstall. + +**As in [another answer here](#how-do-i-rollback-to-a-previous-version) +uninstalling should not remove any of your settings, saved data, or +third-party plugins.