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Code Issues Projects Releases Wiki Activity

Added killswitch info

A_D 2021-05-17 18:59:15 +02:00
parent 6b7ac4b811
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Troubleshooting.md

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Contents
===
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* [Reporting a problem](#reporting-a-problem)
* [Debug Log Files](#debug-log-files)
* [Plain Log File](#plain-log-file)
* [Location of configuration files](#location-of-configuration-files)
* [I ran the program with "run as Administrator" and ...](#i-ran-the-program-with-quot-run-as-administrator-quot-and)
* [Installation Issues](#installation-issues)
* [Installer and/or executables flagged as malicious/viruses](#installer-and-or-executables-flagged-as-malicious-viruses)
* [Update Error!](#update-error)
* [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing)
* [Missing VCRUNTIME140.DLL](#missing-vcruntime140-dll)
* [EDMarketConnector needs permission to use shortcuts](#edmarketconnector-needs-permission-to-use-shortcuts)
* [Program won't start](#program-won-39-t-start)
* [Re-running application does nothing](#re-running-application-does-nothing)
* [Application won't run under Windows 7](#application-won-39-t-run-under-windows-7)
* [Last logged "Locale LC_ALL: ..."](#last-logged-quot-locale-lc_all-quot)
* [Problems with Frontier Authentication](#problems-with-frontier-authentication)
* [It's asking for auth again after 25 days](#it-39-s-asking-for-auth-again-after-25-days)
* [App is stuck on 'Logging in...'](#app-is-stuck-on-39-logging-in-39)
* [App repeatedly opens the Frontier authentication website](#app-repeatedly-opens-the-frontier-authentication-website)
* [App does not open Frontier authentication website](#app-does-not-open-frontier-authentication-website)
* [Error: Invalid Credentials](#error-invalid-credentials)
* [Error: customer_id doesn't match!](#error-customer_id-doesn-39-t-match)
* [Error: An error occured](#error-an-error-occured)
* [500 internal server error](#500-internal-server-error)
* [Error: User not found](#error-user-not-found)
* [Error: Missing credentials](#error-missing-credentials)
* [unable to get endpoint /profile (or /market, or /shipyard)](#unable-to-get-endpoint-profile-or-market-or-shipyard)
* [Chrome complains after approving on Frontier's site](#chrome-complains-after-approving-on-frontier-39-s-site)
* [Third Party Site Plugins (EDSM, EDDB, Inara)](#third-party-site-plugins-edsm-eddb-inara)
* [Credentials settings are greyed out](#credentials-settings-are-greyed-out)
* [Ship name is greyed out and not clickable](#ship-name-is-greyed-out-and-not-clickable)
* [Help - a plugin is spamming errors in the log](#help-a-plugin-is-spamming-errors-in-the-log)
* [Inara isn't taking note of my Thargoid kills](#inara-isn-39-t-taking-note-of-my-thargoid-kills)
* [Firewall and Network Issues](#firewall-and-network-issues)
* [Error: Can't connect to EDDN](#error-can-39-t-connect-to-eddn)
* [Error: Can't connect to EDSM](#error-can-39-t-connect-to-edsm)
* [Error: Can't connect to Inara](#error-can-39-t-connect-to-inara)
* [Error: Unable to get token](#error-unable-to-get-token)
* [I'm using BitDefender and things don't work](#i-39-m-using-bitdefender-and-things-don-39-t-work)
* [Miscellaneous](#miscellaneous)
* [Scaling does not work on linux](#scaling-does-not-work-on-linux)
* [Program doesn't send data to EDSM and others at startup](#program-doesn-39-t-send-data-to-edsm-and-others-at-startup)
* [Doesn't auto-update and/or persistently gives “Server is lagging” error](#doesn-39-t-auto-update-and-or-persistently-gives-“server-is-lagging”-error)
* [I forgot to run the app - is there a way to process the missing data?](#i-forgot-to-run-the-app-is-there-a-way-to-process-the-missing-data)
* [Import failed: No ship loadout found](#import-failed-no-ship-loadout-found)
* [Very long "cooldown" period](#very-long-quot-cooldown-quot-period)
* [Multi-Accounting](#multi-accounting)
* [I run two instances of E:D simultaneously, but I can't run two instances of EDMC](#i-run-two-instances-of-e-d-simultaneously-but-i-can-39-t-run-two-instances-of-edmc)
* [Linux](#linux)
* [Error: Wrong Cmdr](#error-wrong-cmdr)
- [Reporting a problem](#reporting-a-problem)
- [Debug Log Files](#debug-log-files)
- [Plain Log File](#plain-log-file)
- [Location of configuration files](#location-of-configuration-files)
- [I ran the program with "run as Administrator" and ...](#i-ran-the-program-with-run-as-administrator-and-)
- [Installation Issues](#installation-issues)
- [Installer and/or executables flagged as malicious/viruses](#installer-andor-executables-flagged-as-maliciousviruses)
- [Update Error!](#update-error)
- [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing)
- [Missing VCRUNTIME140.DLL](#missing-vcruntime140dll)
- [EDMarketConnector needs permission to use shortcuts](#edmarketconnector-needs-permission-to-use-shortcuts)
- [Program won't start](#program-wont-start)
- [Re-running application does nothing](#re-running-application-does-nothing)
- [Application won't run under Windows 7](#application-wont-run-under-windows-7)
- [Last logged "Locale LC_ALL: ..."](#last-logged-locale-lc_all-)
- [Problems with Frontier Authentication](#problems-with-frontier-authentication)
- [It's asking for auth again after 25 days](#its-asking-for-auth-again-after-25-days)
- [App is stuck on 'Logging in...'](#app-is-stuck-on-logging-in)
- [App repeatedly opens the Frontier authentication website](#app-repeatedly-opens-the-frontier-authentication-website)
- [App does not open Frontier authentication website](#app-does-not-open-frontier-authentication-website)
- [Error: Invalid Credentials](#error-invalid-credentials)
- [Error: customer_id doesn't match!](#error-customer_id-doesnt-match)
- [Error: An error occured](#error-an-error-occured)
- [500 internal server error](#500-internal-server-error)
- [Error: User not found](#error-user-not-found)
- [Error: Missing credentials](#error-missing-credentials)
- [unable to get endpoint /profile (or /market, or /shipyard)](#unable-to-get-endpoint-profile-or-market-or-shipyard)
- [Chrome complains after approving on Frontier's site](#chrome-complains-after-approving-on-frontiers-site)
- [Third Party Site Plugins (EDSM, EDDB, Inara)](#third-party-site-plugins-edsm-eddb-inara)
- [Credentials settings are greyed out](#credentials-settings-are-greyed-out)
- [Ship name is greyed out and not clickable](#ship-name-is-greyed-out-and-not-clickable)
- [Help - a plugin is spamming errors in the log](#help---a-plugin-is-spamming-errors-in-the-log)
- [Inara isn't taking note of my Thargoid kills](#inara-isnt-taking-note-of-my-thargoid-kills)
- [Firewall and Network Issues](#firewall-and-network-issues)
- [Error: Can't connect to EDDN](#error-cant-connect-to-eddn)
- [Error: Can't connect to EDSM](#error-cant-connect-to-edsm)
- [Error: Can't connect to Inara](#error-cant-connect-to-inara)
- [Error: Unable to get token](#error-unable-to-get-token)
- [I'm using BitDefender and things don't work](#im-using-bitdefender-and-things-dont-work)
- [Miscellaneous](#miscellaneous)
- [Scaling does not work on linux](#scaling-does-not-work-on-linux)
- [Program doesn't send data to EDSM and others at startup](#program-doesnt-send-data-to-edsm-and-others-at-startup)
- [Doesn't auto-update and/or persistently gives “Server is lagging” error](#doesnt-auto-update-andor-persistently-gives-server-is-lagging-error)
- [I forgot to run the app - is there a way to process the missing data?](#i-forgot-to-run-the-app---is-there-a-way-to-process-the-missing-data)
- [Import failed: No ship loadout found](#import-failed-no-ship-loadout-found)
- [Very long "cooldown" period](#very-long-cooldown-period)
- [Multi-Accounting](#multi-accounting)
- [I run two instances of E:D simultaneously, but I can't run two instances of EDMC](#i-run-two-instances-of-ed-simultaneously-but-i-cant-run-two-instances-of-edmc)
- [Linux](#linux)
- [Error: Wrong Cmdr](#error-wrong-cmdr)
- [Kill Switches](#kill-switches)
- [I see a popup when I start EDMC, or errors in the status line saying something was disabled](#i-see-a-popup-when-i-start-edmc-or-errors-in-the-status-line-saying-something-was-disabled)
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# Reporting a problem
Please report a problem as a new GitHub [issue](https://github.com/EDCD/EDMarketConnector/issues/new?assignees=&labels=bug%2C+unconfirmed&template=bug_report.md&title=).
**Do not decide you do not need to use the Bug Report template. All of the
information it asks for is vital in diagnosing any bugs.**
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## Debug Log Files
If you are using 4.1.0, or later (including betas of 4.1.0) then there is a new
set of rotated logfiles in the location:
* Windows: `%TEMP%\EDMarketConnector\EDMarketConnector-debug.log`
* Mac: `$TMPDIR/EDMarketConnector/EDMarketConnector-debug.log`
* Linux: `$TMPDIR/EDMarketConnector/EDMarketConnector-debug.log`
- Windows: `%TEMP%\EDMarketConnector\EDMarketConnector-debug.log`
- Mac: `$TMPDIR/EDMarketConnector/EDMarketConnector-debug.log`
- Linux: `$TMPDIR/EDMarketConnector/EDMarketConnector-debug.log`
These are *not* truncated on a new run, so there will be no need to re-create
the bug. They are, however, rotated (to `EDMarketConnector-debug.log.1` and
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## Plain Log File
As well as the [Debug log file](#debug-log-files) there is also the actual
console output of the program. This can contain a little extra output not
found in the Debug log file, such as exceptions and tracebacks.
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# Location of configuration files
If your configuration has been corrupted, or badly set, such that you can't run the program to fix it, or you otherwise need to directly access the configuration then these are the locations of the configuration:
* Mac: You can use the 'defaults' command to interact with the stored settings, i.e.
- Mac: You can use the 'defaults' command to interact with the stored settings, i.e.
`defaults read uk.org.marginal.edmarketconnector`
to show the current settings and appropriate '[write](https://developer.apple.com/legacy/library/documentation/Darwin/Reference/ManPages/man1/defaults.1.html)' commands to change them.
* Windows: Configuration is stored in the registry under `HKEY_CURRENT_USER\Software\Marginal\EDMarketConnector` . There are also some non-configuration files at `%LOCALAPPDATA%\EDMarketConnector\` in your user profile.
* Linux: Configuration is stored in the file `${HOME}/.config/EDMarketConnector/EDMarketConnector.ini`
- Windows: Configuration is stored in the registry under `HKEY_CURRENT_USER\Software\Marginal\EDMarketConnector` . There are also some non-configuration files at `%LOCALAPPDATA%\EDMarketConnector\` in your user profile.
- Linux: Configuration is stored in the file `${HOME}/.config/EDMarketConnector/EDMarketConnector.ini`
---
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If 1 check your username/password settings.
If 2 this problem may or may not resolve itself in time.
## Kill Switches
### I see a popup when I start EDMC, or errors in the status line saying something was disabled
This means that we have disabled some features of your current EDMC version due to bugs or unexpected behaviour. The
best solution is to update the the latest version of EDMC.