diff --git a/Troubleshooting.md b/Troubleshooting.md index c643aac..0a73db8 100644 --- a/Troubleshooting.md +++ b/Troubleshooting.md @@ -38,6 +38,7 @@ Then to add it back :GenTocRedCarpet * [Location of configuration files](#location-of-configuration-files) * [I ran the program with "run as Administrator" and ...](#i-ran-the-program-with-quot-run-as-administrator-quot-and) * [Installation Issues](#installation-issues) + * [Installer and/or executables flagged as malicious/viruses](#installer-and-or-executables-flagged-as-malicious-viruses) * [Update Error!](#update-error) * [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing) * [Missing VCRUNTIME140.DLL](#missing-vcruntime140-dll) @@ -201,6 +202,36 @@ or other location chosen by you). # Installation Issues + + + +## Installer and/or executables flagged as malicious/viruses +We have had reports that Anti-Virus software such as: + + - AVG Anti-Virus + - BitDefender + +can sometimes report that either one of our installers (e.g. +EDMarketConnector_win_5.0.0.msi) or an executable therein is malicious in +some manner. This has invariably always been a false positive. Microsoft's +Windows Defender on Windows 10 never has any issue with any of our application +files. + +The .msi files we distribute are built either on a trusted developer's +machine, or on GitHub itself (but then downloaded to a developer's machine +in order to upload as part of the GitHub release process) using +[py2exe](https://github.com/py2exe/py2exe/). + +See discussion in [EDMC 5.0.0. Flagged at Malware by AVG Anti Virus #1058](https://github.com/EDCD/EDMarketConnector/issues/1058) +for more details about the 'cause' of this, including links to py2exe +issues about it. + +If you're really worried about our executables, but feel you can still +trust our source code then you can always investigate +[Running From Source](./Running-from-source). + + +