mirror of
https://github.com/EDCD/EDMarketConnector.git
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Troubleshooting: Move relevant entries into a new 'Installation Issues' section
Athanasius
parent
a570c20aa8
commit
405e91c0c0
@ -37,6 +37,11 @@ Then to add it back :GenTocRedCarpet
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* [Plain Log File](#plain-log-file)
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* [Location of configuration files](#location-of-configuration-files)
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* [I ran the program with "run as Administrator" and ...](#i-ran-the-program-with-quot-run-as-administrator-quot-and)
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* [Installation Issues](#installation-issues)
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* [Update Error!](#update-error)
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* [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing)
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* [Missing VCRUNTIME140.DLL](#missing-vcruntime140-dll)
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* [EDMarketConnector needs permission to use shortcuts](#edmarketconnector-needs-permission-to-use-shortcuts)
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* [Program won't start](#program-won-39-t-start)
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* [Re-running application does nothing](#re-running-application-does-nothing)
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* [Last logged "Locale LC_ALL: ..."](#last-logged-quot-locale-lc_all-quot)
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@ -69,10 +74,6 @@ Then to add it back :GenTocRedCarpet
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* [I forgot to run the app - is there a way to process the missing data?](#i-forgot-to-run-the-app-is-there-a-way-to-process-the-missing-data)
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* [Import failed: No ship loadout found](#import-failed-no-ship-loadout-found)
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* [Very long "cooldown" period](#very-long-quot-cooldown-quot-period)
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* [Update Error!](#update-error)
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* [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing)
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* [Missing VCRUNTIME140.DLL](#missing-vcruntime140-dll)
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* [EDMarketConnector needs permission to use shortcuts](#edmarketconnector-needs-permission-to-use-shortcuts)
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* [Multi-Accounting](#multi-accounting)
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* [I run two instances of E:D simultaneously, but I can't run two instances of EDMC](#i-run-two-instances-of-e-d-simultaneously-but-i-can-39-t-run-two-instances-of-edmc)
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* [Linux](#linux)
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@ -194,6 +195,95 @@ or other location chosen by you).
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<!-- vim-markdown-toc Redcarpet -->
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<a name='installation-issues'></a>
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<!-- vim-markdown-toc -->
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# Installation Issues
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<!-- vim-markdown-toc Redcarpet -->
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<a name='update-error'></a>
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<!-- vim-markdown-toc -->
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## Update Error!
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If you get an error trying to download an update to EDMC this could be
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because the [GitHub server](https://github.com/EDCD/EDMarketConnector/releases/latest)
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that hosts this app's updates only supports TLS 1.2 and higher.
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Follow [these](https://help.passageways.com/hc/en-us/articles/115005183226-How-to-enable-TLS-1-2-in-Internet-Explorer-11-and-MS-Edge)
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instructions to change your Windows settings to disable the
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[deprecated](https://tools.ietf.org/html/rfc7568) SSL 2.0 and 3.0
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protocols and enable TLS 1.2.
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<!-- vim-markdown-toc Redcarpet -->
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<a name='update-of-application-fails-silently-or-with-the-installer-crashing'></a>
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<!-- vim-markdown-toc -->
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## Update of application fails silently or with the installer crashing.
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We've had several reports of updates from 3.4.3.0 to a later version failing.
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The only thing we can think of is that the older version of the WinSparkle DLL
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file shipped in that version has issues with Windows versions released since
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3.4.3.0 was built.
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The easiest thing to do in this situation is to update manually this time:
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1. Uninstall 'Elite Dangerous Market Connector' from Windows.
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1. `Windows Key` + i -> opens settings.
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1. Open 'Apps'.
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1. Wait for this to load the list, then type 'Market' into the search box.
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1. Click on the entry for 'Elite Dangerous Market Connector' and then on
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the 'Uninstall' button. Follow any further prompts.
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1. Download the `.msi` installer file for the [latest released version](https://github.com/EDCD/EDMarketConnector/releases/latest).
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1. Run that `.msi` file to install the latest version
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NB: Uninstalling does *not* affect any of:
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1. Your application settings.
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1. Any exported files.
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1. Any installed third-party plugins.
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1. Any log files.
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<!-- vim-markdown-toc Redcarpet -->
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<a name='missing-vcruntime140-dll'></a>
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<!-- vim-markdown-toc -->
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## Missing VCRUNTIME140.DLL
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If you're on any version of Windows 10 then you shouldn't see an error
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like this. If you're on Windows 8.1 or earlier than you should check
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Windows Update for "Universal CRT" or "VCRedist". If that fails then
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install the **x86** version of the
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"[Microsoft Visual C++ 2015 Redistributable Update 3 RC](https://www.microsoft.com/en-us/download/details.aspx?id=52685)".
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Alternate URL: "[The latest supported Visual C++ downloads](https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads)".
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<!-- vim-markdown-toc Redcarpet -->
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<a name='edmarketconnector-needs-permission-to-use-shortcuts'></a>
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<!-- vim-markdown-toc -->
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## EDMarketConnector needs permission to use shortcuts
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This appears on the `Configuration` tab of the application Preferences on
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macOS because the application doesn't have the necessary OS permissions to
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listen to all keyboard input.
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The intention of this is to support the 'hotkey' feature of this application,
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so that you can trigger an update (as happens when you dock if you have the
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'Automatically update on docking' option active) with a key press.
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Unfortunately this code has atrophied on macOS and developer documentation
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isn't very helpful. In any case you can no longer run the Game natively on
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macOS so it's unlikely you wouldn't simply have the application window visible
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on macOS, and thus you can just press the 'Update' button.
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If anyone can confirm how a tkinter application is meant to signal to macOS, on
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Catalina or later, that it would like to listen to all keyboard input we can
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investigate getting this working again.
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It would seem to be the 'Input Monitoring' part of 'Privacy & Security', but
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with no applications listed there's seemingly no way to add another. It's also
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possible the hotkey detection code will need a wholesale rewrite on macOS.
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<!-- vim-markdown-toc Redcarpet -->
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<a name='program-won-39-t-start'></a>
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<!-- vim-markdown-toc -->
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@ -646,89 +736,6 @@ You'll see a very long cooldown period if your system's time of day changes whil
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- Mac: Copy and paste the following into a Terminal app window: `defaults write uk.org.marginal.edmarketconnector querytime -int 0` and press Enter.
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- Re-start the app.
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<!-- vim-markdown-toc Redcarpet -->
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<a name='update-error'></a>
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<!-- vim-markdown-toc -->
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## Update Error!
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If you get an error trying to download an update to EDMC this could be
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because the [GitHub server](https://github.com/EDCD/EDMarketConnector/releases/latest)
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that hosts this app's updates only supports TLS 1.2 and higher.
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Follow [these](https://help.passageways.com/hc/en-us/articles/115005183226-How-to-enable-TLS-1-2-in-Internet-Explorer-11-and-MS-Edge)
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instructions to change your Windows settings to disable the
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[deprecated](https://tools.ietf.org/html/rfc7568) SSL 2.0 and 3.0
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protocols and enable TLS 1.2.
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<!-- vim-markdown-toc Redcarpet -->
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<a name='update-of-application-fails-silently-or-with-the-installer-crashing'></a>
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<!-- vim-markdown-toc -->
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## Update of application fails silently or with the installer crashing.
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We've had several reports of updates from 3.4.3.0 to a later version failing.
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The only thing we can think of is that the older version of the WinSparkle DLL
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file shipped in that version has issues with Windows versions released since
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3.4.3.0 was built.
|
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|
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The easiest thing to do in this situation is to update manually this time:
|
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|
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1. Uninstall 'Elite Dangerous Market Connector' from Windows.
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1. `Windows Key` + i -> opens settings.
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1. Open 'Apps'.
|
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1. Wait for this to load the list, then type 'Market' into the search box.
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1. Click on the entry for 'Elite Dangerous Market Connector' and then on
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the 'Uninstall' button. Follow any further prompts.
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1. Download the `.msi` installer file for the [latest released version](https://github.com/EDCD/EDMarketConnector/releases/latest).
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1. Run that `.msi` file to install the latest version
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NB: Uninstalling does *not* affect any of:
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1. Your application settings.
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1. Any exported files.
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1. Any installed third-party plugins.
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1. Any log files.
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||||
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<!-- vim-markdown-toc Redcarpet -->
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<a name='missing-vcruntime140-dll'></a>
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<!-- vim-markdown-toc -->
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## Missing VCRUNTIME140.DLL
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If you're on any version of Windows 10 then you shouldn't see an error
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like this. If you're on Windows 8.1 or earlier than you should check
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Windows Update for "Universal CRT" or "VCRedist". If that fails then
|
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install the **x86** version of the
|
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"[Microsoft Visual C++ 2015 Redistributable Update 3 RC](https://www.microsoft.com/en-us/download/details.aspx?id=52685)".
|
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Alternate URL: "[The latest supported Visual C++ downloads](https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads)".
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<!-- vim-markdown-toc Redcarpet -->
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<a name='edmarketconnector-needs-permission-to-use-shortcuts'></a>
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|
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<!-- vim-markdown-toc -->
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## EDMarketConnector needs permission to use shortcuts
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This appears on the `Configuration` tab of the application Preferences on
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macOS because the application doesn't have the necessary OS permissions to
|
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listen to all keyboard input.
|
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|
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The intention of this is to support the 'hotkey' feature of this application,
|
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so that you can trigger an update (as happens when you dock if you have the
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'Automatically update on docking' option active) with a key press.
|
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|
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Unfortunately this code has atrophied on macOS and developer documentation
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isn't very helpful. In any case you can no longer run the Game natively on
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macOS so it's unlikely you wouldn't simply have the application window visible
|
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on macOS, and thus you can just press the 'Update' button.
|
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|
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If anyone can confirm how a tkinter application is meant to signal to macOS, on
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Catalina or later, that it would like to listen to all keyboard input we can
|
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investigate getting this working again.
|
||||
|
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It would seem to be the 'Input Monitoring' part of 'Privacy & Security', but
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with no applications listed there's seemingly no way to add another. It's also
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possible the hotkey detection code will need a wholesale rewrite on macOS.
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||||
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---
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||||
<!-- vim-markdown-toc Redcarpet -->
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||||
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