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Updated Troubleshooting (markdown)

Jonathan Harris 2019-02-19 18:50:31 +00:00
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Troubleshooting.md

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### App repeatedly opens the Frontier authentication website
The authentication didn't complete correctly for some reason. This can be caused by:
- Using Internet Explorer. IE is [known](https://blogs.msdn.microsoft.com/ieinternals/2011/07/13/understanding-protocols/) to be broken. Please (temporarily) set your default browser to Edge, Chrome or Firefox and retry.
- Incorrect protocol association in Firefox. In Firefox change Options → Applications → edmc to "Use EDMarketConnector.exe **(default)**".
- The Frontier authentication website is confused - see [Error: An error occured](#error-an-error-occured).
- Entering credentials for a different Cmdr - see [Error: Wrong Cmdr](#error-wrong-cmdr).
- Entering Steam credentials instead of Frontier credentials - see [Error: User not found](#error-user-not-found).
If none of the above helps, visit the [Frontier authentication website](https://auth.frontierstore.net/), log in and deauthorize "Elite Dangerous Market Connector". Then restart the app.
### Error: Invalid Credentials
See [above](#app-repeatedly-opens-the-frontier-authentication-website).
### Error: An error occured
The Frontier authentication website is confused. Visit the [Frontier authentication website](https://auth.frontierstore.net/), log in and deauthorize "Elite Dangerous Market Connector". Then restart the app.
### 500 internal server error
Either: