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Jonathan Harris 2015-12-30 16:20:10 +00:00
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Troubleshooting.md

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Can't Update - "Invalid Credentials" ### Can't Update - "Invalid Credentials"
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Some people find that they can log-in and receive a verification code from Frontier. But on hitting the Update button they see an "Invalid Credentials" error. Some people find that they can log-in and receive a verification code from Frontier. But on hitting the Update button they see an "Invalid Credentials" error.
It's not clear why this happens to some people, but it does seem to happen more often to people who purchased Horizons without Season 1. It's not clear why this happens to some people, but it does seem to happen more often to people who purchased Horizons without Season 1.
This problem is tracked as [Issue #43](https://github.com/Marginal/EDMarketConnector/issues/43). This problem is tracked as [Issue #43](https://github.com/Marginal/EDMarketConnector/issues/43).
Can't see commodities market at some Outposts - "Can't get market data!" ### Can't see commodities market at some Outposts - "Can't get market data!"
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The Frontier server that supplies the data to this app fails to supply commodity data for some outposts - particularly industrial and mining outposts. This is a [known bug](https://forums.frontier.co.uk/showthread.php?t=195774) in Frontier's servers. The Frontier server that supplies the data to this app fails to supply commodity data for some outposts - particularly industrial and mining outposts. This is a [known bug](https://forums.frontier.co.uk/showthread.php?t=195774) in Frontier's servers.
This problem is tracked as [Issue #6](https://github.com/Marginal/EDMarketConnector/issues/6) This problem is tracked as [Issue #6](https://github.com/Marginal/EDMarketConnector/issues/6)
Doesn't track Systems visited ### Doesn't track Systems visited
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When you have the "Automatically make a log entry on entering a system" option selected this app uses Elite: Dangerous' logs to track and display the systems that you visit. Some people find that this doesn't work. The problem is most likely due to using the logs from a different copy of Elite: Dangerous than the copy that you're running. When you have the "Automatically make a log entry on entering a system" option selected this app uses Elite: Dangerous' logs to track and display the systems that you visit. Some people find that this doesn't work. The problem is most likely due to using the logs from a different copy of Elite: Dangerous than the copy that you're running.
When looking for the log files, this app assumes: When looking for the log files, this app assumes:
- That you're running "Horizons" 64bit, if you have both Horizons and Season 1 installed. - That you're running "Horizons" 64bit, if you have both Horizons and Season 1 installed.
- That you're running from Steam, if you have both Steam and non-Steam versions installed. - That you're running from Steam, if you have both Steam and non-Steam versions installed.
In more detail, this app looks for the folder `elite-dangerous-64` in the following places: In more detail, this app looks for the folder `elite-dangerous-64` in the following places:
1. In the `Products` folder under the launcher (in English versions of Windows usually C:\Program Files (x86)\Frontier\EDLaunch\Products). 1. In the `Products` folder under the launcher (in English versions of Windows usually `C:\Program Files (x86)\Frontier\EDLaunch\Products`).
2. In the `Elite Dangerous Horizons\Products` folder under Steam (in English usually C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous Horizons\Products). 2. In the `Elite Dangerous Horizons\Products` folder under Steam (in English versions of Windows usually `C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous Horizons\Products`).
3. In the `Elite Dangerous\Products` folder under Steam (in English usually C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\Products). 3. In the `Elite Dangerous\Products` folder under Steam (in English versions of Windows usually `C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\Products`).
4. %PROGRAMFILES(X86)%\Frontier\Products (in English usually C:\Program Files (x86)\Frontier\Products). 4. `%PROGRAMFILES(X86)%\Frontier\Products` (in English versions of Windows usually `C:\Program Files (x86)\Frontier\Products`).
5. %LOCALAPPDATA%\Frontier_Developments\Products (usually C:\Users\you\AppData\Local\Frontier_Developments\Products). 5. `%LOCALAPPDATA%\Frontier_Developments\Products` (usually `C:\Users\you\AppData\Local\Frontier_Developments\Products`).
EDMC expects the `elite-dangerous-64` folder to contain the file AppConfig.xml and a Logs subfolder. It stops looking once it finds an `elite-dangerous-64` folder that meets these criteria. EDMC expects the `elite-dangerous-64` folder to contain the file AppConfig.xml and a Logs subfolder. It stops looking once it finds an `elite-dangerous-64` folder that meets these criteria.