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Troubleshooting: "Unable to get token" is likely AV/FW/VPN

Athanasius 2020-12-12 18:58:39 +00:00
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Troubleshooting.md

@ -154,6 +154,11 @@ See [Error: Can't connect to EDDN](#error-cant-connect-to-eddn) above.
## Error: Can't connect to Inara ## Error: Can't connect to Inara
See [Error: Can't connect to EDDN](#error-cant-connect-to-eddn) above. See [Error: Can't connect to EDDN](#error-cant-connect-to-eddn) above.
## Error: Unable to get token
You almost certainly have an Anti-Virus, Software Firewall, or VPN stopping
EDMC from communicating with the Frontier authorization server. Please
whitelist EDMarketConnector.exe for connections to auth.frontierstore.net.
## I'm using BitDefender and things don't work ## I'm using BitDefender and things don't work
If you are trying to run EDMC with BitDefender on your computer you will not receive an error in BitDefender or any notification, however EDMC will be unable to authenticate with Frontier servers or check for updates. If you are trying to run EDMC with BitDefender on your computer you will not receive an error in BitDefender or any notification, however EDMC will be unable to authenticate with Frontier servers or check for updates.