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Troubleshooting: Document uninstall/reinstall, specifically for "installer crashes"

Athanasius 2020-12-12 19:09:22 +00:00
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Troubleshooting.md

@ -248,6 +248,29 @@ instructions to change your Windows settings to disable the
[deprecated](https://tools.ietf.org/html/rfc7568) SSL 2.0 and 3.0
protocols and enable TLS 1.2.
## Update of application fails silently or with the installer crashing.
We've had several reports of updates from 3.4.3.0 to a later version failing.
The only thing we can think of is that the older version of the WinSparkle DLL
file shipped in that version has issues with Windows versions released since
3.4.3.0 was built.
The easiest thing to do in this situation is to update manually this time:
1. Uninstall 'Elite Dangerous Market Connector' from Windows.
1. `Windows Key` + i -> opens settings.
1. Open 'Apps'.
1. Wait for this to load the list, then type 'Market' into the search box.
1. Click on the entry for 'Elite Dangerous Market Connector' and then on
the 'Uninstall' button. Follow any further prompts.
1. Download the `.msi` installer file for the [latest released version](https://github.com/EDCD/EDMarketConnector/releases/latest).
1. Run that `.msi` file to install the latest version
NB: Uninstalling does *not* affect any of:
1. Your application settings.
1. Any exported files.
1. Any installed third-party plugins.
1. Any log files.
## Missing VCRUNTIME140.DLL
If you're on any version of Windows 10 then you shouldn't see an error
like this. If you're on Windows 8.1 or earlier than you should check