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Updated Troubleshooting (markdown)

Jonathan Harris 2016-07-29 16:03:27 +01:00
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Troubleshooting.md

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### Can't Update - "Invalid Credentials"
Some people find that they can log-in and receive a verification code from Frontier. But on hitting “Update” they see an "Invalid Credentials" error.
If you've purchased Horizons (without Season 1) **on Steam** you may be able to solve this error by:
* Logging on to Steam.
* Check that you have both an Elite: Dangerous and a Horizons DLC key.
* In the [Partner Keys](https://www.frontierstore.net/eur/frontier_partnerkeys/) section of the Frontier Store add the base Elite: Dangerous key.
If you've purchased Horizons (without Season 1) from **the Frontier store** you may be able to solve this error by:
* Registering with / logging on to Steam.
* In the [Partner Keys](https://www.frontierstore.net/eur/frontier_partnerkeys/) section of the Frontier Store link your Frontier account to your Steam account.
* Note that you can still play Horizons using your existing launcher and Frontier login.
This problem is tracked as [Issue #43](https://github.com/Marginal/EDMarketConnector/issues/43).
### Can't see commodities market at some Outposts - "Can't get market data!"
The Frontier server that supplies the data to this app fails to supply commodity data for some outposts - particularly industrial and mining outposts. This is a [known bug](https://forums.frontier.co.uk/showthread.php?t=195774) in Frontier's servers.
This problem is tracked as [Issue #6](https://github.com/Marginal/EDMarketConnector/issues/6).
### Shipyard data not reported ### Shipyard data not reported
The Frontier server that supplies the data to this app sometimes fails to supply shipyard data. Visit the shipyard in-game and try “Updating” again. The Frontier server that supplies the data to this app sometimes fails to supply shipyard data. Visit the shipyard in-game and try “Updating” again.
This problem is tracked as [Issue #86](https://github.com/Marginal/EDMarketConnector/issues/86). This problem is tracked as [Issue #86](https://github.com/Marginal/EDMarketConnector/issues/86).
### Rares profits wiped out ### Rares profits wiped out
Due to a bug in the server that supplies the data to this app, profit on any Rare cargo in your hold is wiped out when you visit the in-game Commodity Market after having “Updated”. Due to a bug in the server that supplies the data to this app, profit on any Rare cargo in your hold may be wiped out when you visit the in-game Commodity Market after having “Updated”.
Ensure that you visit the in-game Commodity Market at a station where you intend to sell Rares **before** hitting “Update”. Ensure that you visit the in-game Commodity Market at a station where you intend to sell Rares **before** hitting “Update”.
This problem is tracked as [Issue #92](https://github.com/Marginal/EDMarketConnector/issues/92). This problem is tracked as [Issue #92](https://github.com/Marginal/EDMarketConnector/issues/92).
### Doesn't track Systems visited ### Doesn't track Systems visited
When you have the "Automatically make a log entry on entering a system" option selected this app uses Elite: Dangerous' logs to track and display the systems that you visit. Some people find that this doesn't work. The problem is most likely due to using the logs from a different copy of Elite: Dangerous than the copy that you're running. This app uses Elite: Dangerous' log files to track and display the systems that you visit. When looking for the log files, this app assumes:
When looking for the log files, this app assumes:
- That you're running under Steam, if you have both Steam and non-Steam versions installed.
- That you're running "Horizons" 64bit, if you have both Horizons and Season 1 installed. - That you're running "Horizons" 64bit, if you have both Horizons and Season 1 installed.
- That you're running from Steam, if you have both Steam and non-Steam versions installed.
In more detail, this app looks for the folder `elite-dangerous-64` in the following places: If you find that this app isn't automatically tracking the systems that you visit and/or isn't automatically “updating” on docking (if you have that option selected), or if you're running this app on a different machine from the Elite: Dangerous game then adjust the “E:D log file location” setting to point to the game's log files using [this info](https://support.frontier.co.uk/kb/faq.php?id=108) as a guide.
1. In the `Elite Dangerous\Products` folder under Steam (in English versions of Windows usually `C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\Products`) and under each Steam library.
2. In the `Products` folder under the launcher (in English versions of Windows usually `C:\Program Files (x86)\Frontier\EDLaunch\Products`).
3. `%PROGRAMFILES(X86)%\Frontier\Products` (in English versions of Windows usually `C:\Program Files (x86)\Frontier\Products`).
4. `%LOCALAPPDATA%\Frontier_Developments\Products` (usually `C:\Users\you\AppData\Local\Frontier_Developments\Products`).
EDMC expects the `elite-dangerous-64` folder to contain the file AppConfig.xml and a Logs subfolder. It stops looking once it finds an `elite-dangerous-64` folder that meets these criteria.
If it doesn't find `elite-dangerous-64` in the above places it looks for a folder starting with `FORC-FDEV-D-1` in the same places.