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Troubleshooting: Section on Windows forced uninstall if needs be

Athanasius 2021-05-28 23:16:52 +01:00
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Troubleshooting.md

@ -42,6 +42,7 @@ Then to add it back :GenTocRedCarpet
* [Installer and/or executables flagged as malicious/viruses](#installer-and-or-executables-flagged-as-malicious-viruses)
* [Update Error!](#update-error)
* [How do I rollback to a previous version?](#how-do-i-rollback-to-a-previous-version)
* [Help, EDMC isn't properly installed, and I can't uninstall or upgrade it!](#help-edmc-isn-39-t-properly-installed-and-i-can-39-t-uninstall-or-upgrade-it)
* [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing)
* [Missing VCRUNTIME140.DLL](#missing-vcruntime140-dll)
* [EDMarketConnector needs permission to use shortcuts](#edmarketconnector-needs-permission-to-use-shortcuts)
@ -298,6 +299,43 @@ NB: Uninstalling does *not* affect any of:
**not** inside the application install folder).
1. Any log files.
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<a name='help-edmc-isn-39-t-properly-installed-and-i-can-39-t-uninstall-or-upgrade-it'></a>
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## Help, EDMC isn't properly installed, and I can't uninstall or upgrade it!
We greatly suspect that Anti-Virus quarantining during false positive
events with this application's installed files are to blame for this.
A few users have run into a situation where:
1. EDMarketConnector.exe won't run.
1. If they try to upgrade/reinstall using the
[latest release](https://github.com/EDCD/EDMarketConnector/releases/latest),
it refuses to install.
1. Trying to use Windows Settings > Apps to uninstall the application fails,
complaining about a missing `.msi` file.
e.g. https://github.com/EDCD/EDMarketConnector/discussions/1099#discussioncomment-784334
Apparently even downloading a new copy of the version that Windows
Settings > Apps believes you have installed, and trying to
reinstall/repair it using for example:
```sh
msiexec /f <path to>\EDMarketConnector_win_5.0.4.msi
```
doesn't work either.
If you get into this mess then the only fix might be to use the tool from
[Microsoft.Com:Fix problems that block programs from being installed or removed](https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d)
to fully remove 'Elite Dangerous Market Connector', and then reinstall.
**As in [another answer here](#how-do-i-rollback-to-a-previous-version)
uninstalling should not remove any of your settings, saved data, or
third-party plugins.
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