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Code Issues Projects Releases Wiki Activity

Troubleshooting: "Error: customer_id doesn't match!"

Athanasius 2021-05-08 10:16:38 +01:00
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Troubleshooting.md

@ -45,6 +45,7 @@ Then to add it back :GenTocRedCarpet
* [App repeatedly opens the Frontier authentication website](#app-repeatedly-opens-the-frontier-authentication-website)
* [App does not open Frontier authentication website](#app-does-not-open-frontier-authentication-website)
* [Error: Invalid Credentials](#error-invalid-credentials)
* [Error: customer_id doesn't match!](#error-customer_id-doesn-39-t-match)
* [Error: An error occured](#error-an-error-occured)
* [500 internal server error](#500-internal-server-error)
* [Error: User not found](#error-user-not-found)
@ -61,7 +62,7 @@ Then to add it back :GenTocRedCarpet
* [Error: Unable to get token](#error-unable-to-get-token)
* [I'm using BitDefender and things don't work](#i-39-m-using-bitdefender-and-things-don-39-t-work)
* [Miscellaneous](#miscellaneous)
* [Scaling doesnt work on linux](#scaling-broken-linux)
* [Scaling does not work on linux](#scaling-does-not-work-on-linux)
* [Program doesn't send data to EDSM and others at startup](#program-doesn-39-t-send-data-to-edsm-and-others-at-startup)
* [Doesn't auto-update and/or persistently gives “Server is lagging” error](#doesn-39-t-auto-update-and-or-persistently-gives-“server-is-lagging”-error)
* [I forgot to run the app - is there a way to process the missing data?](#i-forgot-to-run-the-app-is-there-a-way-to-process-the-missing-data)
@ -73,6 +74,7 @@ Then to add it back :GenTocRedCarpet
* [EDMarketConnector needs permission to use shortcuts](#edmarketconnector-needs-permission-to-use-shortcuts)
* [Multi-Accounting](#multi-accounting)
* [I run two instances of E:D simultaneously, but I can't run two instances of EDMC](#i-run-two-instances-of-e-d-simultaneously-but-i-can-39-t-run-two-instances-of-edmc)
* [Linux](#linux)
* [Error: Wrong Cmdr](#error-wrong-cmdr)
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@ -319,6 +321,17 @@ See [above](#app-repeatedly-opens-the-frontier-authentication-website).
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<a name='error-customer_id-doesn-39-t-match'></a>
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## Error: customer_id doesn't match!
The returned Frontier Authorisation token contains a different customer ID
to what the application expected for the current Commander. If you have more
than one account/Commander check you used the correct credentials, matching
the Commander as shown in the main UI.
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<a name='error-an-error-occured'></a>
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@ -503,6 +516,11 @@ To fix this you need to add it as an exception in BitDefender by going to :
<a name='scaling-broken-linux'></a>
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<a name='scaling-does-not-work-on-linux'></a>
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## Scaling does not work on linux
On some linux distributions, the default font is not a font that can be scaled by our UI.
@ -729,6 +747,11 @@ This application doesn't support running two instances of the Game in the *same*
user account. The application will only respond to the instance of the Game that
you ran last, because its Journal file will then be the most recent.
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<a name='linux'></a>
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### Linux
EDMC respects `XDG_DATA_HOME` and `XDG_CONFIG_HOME` for its plugin and config dirs.
Running multiple instances of EDMC simply requires that you change the two environment