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Troubleshooting: Add section about false positive anti-virus reports.

Athanasius 2021-05-13 11:43:54 +01:00
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Troubleshooting.md

@ -38,6 +38,7 @@ Then to add it back :GenTocRedCarpet
* [Location of configuration files](#location-of-configuration-files) * [Location of configuration files](#location-of-configuration-files)
* [I ran the program with "run as Administrator" and ...](#i-ran-the-program-with-quot-run-as-administrator-quot-and) * [I ran the program with "run as Administrator" and ...](#i-ran-the-program-with-quot-run-as-administrator-quot-and)
* [Installation Issues](#installation-issues) * [Installation Issues](#installation-issues)
* [Installer and/or executables flagged as malicious/viruses](#installer-and-or-executables-flagged-as-malicious-viruses)
* [Update Error!](#update-error) * [Update Error!](#update-error)
* [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing) * [Update of application fails silently or with the installer crashing.](#update-of-application-fails-silently-or-with-the-installer-crashing)
* [Missing VCRUNTIME140.DLL](#missing-vcruntime140-dll) * [Missing VCRUNTIME140.DLL](#missing-vcruntime140-dll)
@ -201,6 +202,36 @@ or other location chosen by you).
# Installation Issues # Installation Issues
<!-- vim-markdown-toc Redcarpet --> <!-- vim-markdown-toc Redcarpet -->
<a name='installer-and-or-executables-flagged-as-malicious-viruses'></a>
<!-- vim-markdown-toc -->
## Installer and/or executables flagged as malicious/viruses
We have had reports that Anti-Virus software such as:
- AVG Anti-Virus
- BitDefender
can sometimes report that either one of our installers (e.g.
EDMarketConnector_win_5.0.0.msi) or an executable therein is malicious in
some manner. This has invariably always been a false positive. Microsoft's
Windows Defender on Windows 10 never has any issue with any of our application
files.
The .msi files we distribute are built either on a trusted developer's
machine, or on GitHub itself (but then downloaded to a developer's machine
in order to upload as part of the GitHub release process) using
[py2exe](https://github.com/py2exe/py2exe/).
See discussion in [EDMC 5.0.0. Flagged at Malware by AVG Anti Virus #1058](https://github.com/EDCD/EDMarketConnector/issues/1058)
for more details about the 'cause' of this, including links to py2exe
issues about it.
If you're really worried about our executables, but feel you can still
trust our source code then you can always investigate
[Running From Source](./Running-from-source).
<!-- vim-markdown-toc Redcarpet -->
<a name='update-error'></a> <a name='update-error'></a>
<!-- vim-markdown-toc --> <!-- vim-markdown-toc -->